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Larger Home service suppliers generally offer a reactive service however they do so unproductively. This costs both the client and tradesperson time and money. These companies either have more self-employed or zero-hour contract staff on hand than they really need at any one time, or they stretch their supply with excessive hours of work, or they reduce their coverage area, or increase rates to limit demand in order to provide a reactive service to the customer. Following an operating model TAXI rank style process with tradespeople sat in vans on the side of the road waiting for their work or worse needing to drive back to base to wait for the next job compounded by administration staff without the full picture and faced with lots of moving targets scheduling engineers inefficiently. The challenges of running a business like this result in higher charges to customers and unsecure working agreements with their field service trades, made worse with those agreements making it very difficult for bonafide contractors to offer their services to other companies or customers.
As such tradespeople often have little control over their work, they can be stuck working for a single company, waiting for the next job and driving long distances between work with little job security, often working long unsociable hours.
The company has to charge customers high fees to recompense unproductive tradespeople in a job with little job satisfaction aside from earnings. They still manage work the traditional way and although all utilize software, they do so to support traditional back-office staff and process as opposed to instead replacing those inefficient low skilled staff and processes.
SMEs of which there are many tend to offer a more localized coverage area and struggle to scale their business while maintaining quality and service levels. With less scale they are constantly struggling to manage supply with demand. To cope they stretch limited resources leading to inefficiencies such as travel time between jobs or offer a less reactive service. Back of office administration staff are a burden costing the company circa 25% of turnover.
3rd Party review platforms such as checkAtrade or which? trusted trader purport to link customers with local tradespeople whereas in reality they link customers with local tradespeople’s registered address not where they actually are when needed. Leaving customers calling round lots of SMEs trying to find a company who has a tradesperson they can arrange at short notice..
Our solution is a platform that seamlessly manages the life cycle of a job from quoting to billing without the need for back-office staff, presenting the professional qualifications & reviews of tradespeople who are local when needed.
By reducing out engineers travel time between jobs to minutes, we increase their output substantially, reduce their travel costs & emissions. Cutting out the back of office staff, reduces overheads traditional 25% of turnover. As a result, our customers are attended to faster, and our systems deliver a higher quality more reliable service for 25% less than our competitors.